FAQ
Questions we're asked most.
Working with us
How do engagements usually start?
Most start with a Growth Audit or a short conversation about what you are trying to grow.
Do you work with early-stage businesses?
Yes, provided there is a real offer and customers to learn from.
Websites
What does a website project include?
Strategy, sitemap, UX structure, copy direction, responsive design, SEO foundation and conversion setup.
Do you provide hosting?
Website Essentials assumes you supply hosting. The Done-for-You package includes hosting setup for one year.
Marketing
Do you manage social accounts?
Yes — Instagram, LinkedIn, YouTube and Pinterest, with short-form video, carousels and statics.
Can you work with our in-house team?
Often the best setup. We provide strategy and the pieces the team cannot cover.
Ecommerce
Do you write product content?
Yes — titles, descriptions, SEO copy and product storytelling.
Do you shoot product visuals?
We produce product, lifestyle and campaign visuals through our production partners.
Growth Audits
What do I receive?
Key problems, priority opportunities, recommended actions and a suggested 30-day roadmap.
How long does it take?
Typically a few working days after we receive access to your website and channels.
Payments and timelines
How do payments work?
Services are milestone-based. Digital products are paid in full at purchase.
What are typical timelines?
Websites run two to six weeks depending on scope. Marketing engagements run monthly.
Digital products
How is a product delivered?
Instantly, as a download or template link after purchase.
Can I get a refund?
Digital products are non-refundable once accessed. See the digital product terms.
Have something you want to grow?
Tell us what you're trying to grow and we'll come back with a clear view of where to start.